Introduction
Welcome to our Privacy Policy. The data controller for your personal data is KARA, a French limited liability company (SARL) with share capital of €7,624 (SIREN 439 639 618, Montpellier Trade and Companies Register), registered office: Route de Palavas, Chemin Saint-Hubert, 34970 Lattes, France, represented by its manager Mr Rachid ZENASNI, contact: support@ecomptimize.com. No data protection officer has been appointed, as the activity does not involve large-scale processing within the meaning of the GDPR; any question relating to your data may be sent to support@ecomptimize.com. This document explains how we collect, use, disclose and protect your information when you visit our website or use our services.
Data Collection
We collect information that you voluntarily provide to us when you register on the site, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.
Personal Information
The personal information that we collect depends on the context of your interactions with us and the site, the choices you make, and the products and features you use. This may include names, email addresses, phone numbers, and billing information.
Usage Data
We automatically collect certain information when you visit, use, or navigate the site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our site.
Data Usage
We process your personal data on the following legal bases: performance of the contract (account, runs, payment); legal obligation (invoicing, accounting); legitimate interest (service security, fraud prevention, product usage measurement); consent (non-essential cookies, marketing communications). You may withdraw your consent at any time from your preferences or by writing to us.
Providing Services
To facilitate account creation and logon process, to manage user accounts, and to deliver and facilitate delivery of services to the user.
Communication
To send administrative information to you, such as product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
Analytics & Improvements
To identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our site, products, marketing, and your experience.
Data Protection
We aim to protect your personal information through a system of organizational and technical security measures.
Security Measures
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Data Retention
Your data is kept for the following periods: active account for as long as the account exists, plus three years after account deletion for security logs; uploaded catalog files for 30 days after the run completes, then automatic purge; billing data for 10 years (accounting obligation, French Commercial Code article L.123-22); technical logs for 12 months at most.
Third-party Services
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
Service Providers
Our processors within the meaning of the GDPR are listed below, with their role: Stripe Payments Europe Ltd (Ireland, payment processing); Hostinger International Ltd (Lithuania, hosting); OpenAI Ireland Ltd (Ireland, processing in the United States, AI models); PostHog Inc. (United States, product analytics, consent only); Functional Software Inc. dba Sentry (United States, error monitoring); Hostinger SMTP (Lithuania, transactional emails).
External Links
Some processors are established outside the European Union. These transfers are governed by the Standard Contractual Clauses adopted by the European Commission, ensuring an equivalent level of protection. Our site may also contain links to third-party sites; we are not responsible for their privacy practices or content.
User Rights
Under Articles 15 to 22 of the GDPR, you have the following rights: access, rectification, erasure, restriction of processing, objection, portability, as well as the right to set directives for the fate of your data after your death. To exercise your rights, write to support@ecomptimize.com; we will respond within the one-month period provided by the regulation.
Access & Control
You can review, change, or terminate your account at any time. If you would like to request access to or correction of your personal data, please contact us.
Data Portability
You have the right to receive the data you have provided in a structured, commonly used and machine-readable format, and to transmit it to another controller. If you consider that the processing of your data does not comply with the regulation, you also have the right to lodge a complaint with the French data protection authority (CNIL), 3 place de Fontenoy, 75007 Paris, www.cnil.fr.
Contact Us
If you have questions or comments about this notice, you may email us at privacy@ecomptimize.com.