Product support
For a problem related to your account, an import, a review, an export or billing, open a ticket linked to your account.
Before you open a ticket
Product support is here for anything tied to your account — an import that looks off, a review you are unsure about, an export, or a billing question. A few details up front help us solve your issue on the first reply.
What to include
Tell us what you were trying to do, what happened instead, and the name of the catalog or file involved. The more specific you are, the faster we can help.
When you'll hear back
Tickets are linked to your account and answered during business hours, Monday to Friday. You will find our reply directly in your dashboard.
Looking for a quick answer?
Many questions are already covered in our FAQ and documentation. They are the fastest way to get unblocked while you wait for a reply.