Purpose
These terms and conditions govern access to and use of Ecomptimize, an online product-catalog optimization service for Shopify, WooCommerce and eBay merchants. The service is published by KARA, a French limited liability company (SARL) with share capital of €7,624 (SIREN 439 639 618, Montpellier Trade and Companies Register), whose registered office is located at Route de Palavas, Chemin Saint-Hubert, 34970 Lattes, France.
Eligible users and account creation
The service is primarily intended for professionals (merchants, companies, sole proprietors) acting within the scope of their economic activity. It remains accessible to adult consumers within the meaning of the French Consumer Code, subject to the provisions relating to the right of withdrawal described below. Account creation is free and requires a valid email address. The client undertakes to provide accurate information and to keep their credentials confidential.
Pricing and payment
Optimizations are billed per processed product at the rate displayed before launch. No mandatory subscription and no Ecomptimize order minimum apply. Payment is processed through Stripe. If your account has a balance, the confirmed amount is deducted from that balance. If the balance is insufficient, only the missing amount is charged through Stripe. A technical payment minimum may apply depending on payment provider constraints, without being an amount imposed by Ecomptimize. Prices may be displayed in EUR or USD depending on the applicable billing currency; that currency may be locked after a first successful payment.
Monthly subscriptions
In addition to pay-per-product pricing, Ecomptimize offers optional monthly subscriptions (Solo, Agency, Agency Pro) that include a monthly volume of products to optimize. The subscription runs in one-month periods and renews automatically at each cycle through Stripe. It has no minimum commitment: the client can end it at any time from their billing area, which stops the next renewal. The included monthly volume does not carry over from one month to the next. Beyond the included volume, additional processing is charged at the price displayed before launch. The Agency Pro plan is available on quote.
Prepaid product packs
The client can also purchase prepaid product packs, usable without time limit, alongside pay-per-product pricing or a subscription. The price of each pack is displayed before purchase and an invoice is issued for every purchase. Using products from a pack follows the refund rules described below: a successful run is not refundable, and a run that fails due to Ecomptimize is credited back.
Service delivery
Ecomptimize processes uploaded CSV and XLSX files, applies AI-assisted optimizations on text fields (titles, descriptions, SEO attributes, etc.), and returns an exportable file ready to be re-imported into the client's platform. The XLSM format is not supported. Files are kept for 30 days after the run completes, then automatically purged. For WooCommerce and eBay, the client may also authorize an optional direct connection: Ecomptimize then reads the content of the products or listings concerned and writes, after the client's explicit confirmation, only the text fields provided for, to the exclusion of prices, stock, images and any other field. The client may revoke this connection at any time.
Right of withdrawal and refund policy
For professional clients, the right of withdrawal provided for under the French Consumer Code does not apply. For consumer clients, under Articles L221-18 and L221-28 1° of the French Consumer Code, the consumer has a 14-day period to exercise their right of withdrawal, unless they have expressly waived it for a service fully performed before the end of that period. By launching the execution of an order from the interface, the consumer expressly requests immediate performance of the service and expressly waives their right of withdrawal for that order, which is fully performed as soon as execution ends. Successfully completed runs are accordingly non-refundable. A run that fails due to an error attributable to Ecomptimize will be re-credited in an equivalent amount to the client's account.
Liability
The service is provided as is and as available. The editor's liability is limited to the amount paid by the client during the three months preceding the triggering event. The editor is not liable for the consequences, on the client's e-commerce platform, of a file re-import or of a publication carried out through a direct connection authorised by the client (irreversible changes, mapping conflicts, data loss at the client's third-party host). The client is solely responsible for backing up their catalog before any re-import or publication.
Governing law and jurisdiction
These terms are governed by French law. In the event of a dispute, the parties shall endeavour to reach an amicable settlement before any judicial action. Failing that, the French courts having jurisdiction over the editor's registered office shall have exclusive jurisdiction. The French version of these terms shall prevail in the event of any discrepancy with a translation.
Contact
For any question about these terms, please write to legal@ecomptimize.com.